05.3 · Create Meaningful Social Impact
Governance Assessment
Assess how well institutions and services are governed and delivered — measuring accountability, transparency and citizen experience.
Insight
Questions we help you answer
- Q1
How well are public services and institutions performing?
- Q2
How do citizens experience and trust these services?
- Q3
Where are the gaps in accountability and delivery?
Methodology
How we approach it
- 1
Framework
Agree governance indicators and standards to assess against.
- 2
Gather evidence
Combine citizen surveys, service audits and stakeholder interviews.
- 3
Assess
Score performance and identify gaps and good practice.
- 4
Recommend
Set out practical reforms and monitoring measures.
Methods we use
- Citizen report cards
- Service audits
- Stakeholder interviews
- Social audits
Deliverables
What you get
- Governance indicator framework
- Citizen experience survey
- Service delivery assessment
- Reform recommendations
Case studies
Case studies are on their way.
We're preparing published examples of our governance assessment work. Ask us for relevant experience in your category — we're happy to walk you through it.
More in Create Meaningful Social Impact
- Impact EvaluationMeasure whether social programmes are achieving their intended outcomes — with robust evaluation designs and clear evidence for funders and implementers.
- Rural & Community ResearchUnderstand the lives, needs and behaviours of rural and hard-to-reach communities — with fieldwork designed for local context and language.
Talk to us about Governance Assessment
Tell us about the decision in front of you and we'll recommend the right design, sample and timeline.